HTTPS Outage

Incident Report for Ontraport

Resolved

All impacted services appear fully functional and are operating normally.

The underlying cause was a cache server stall which prevented properly loading HTTPS certificates for a brief time. We will be fully investigating the cause, and implementing some changes to this part of the infrastructure to help prevent this issue from occurring in the future.

Posted May 28, 2025 - 12:15 PDT

Monitoring

Services have been restored. We are going to be observing and monitoring this to ensure it's fully functional.

Posted May 28, 2025 - 11:42 PDT

Identified

We are currently fixing an outage that impacts HTTPS certificates for various types of web pages.

Posted May 28, 2025 - 11:20 PDT

This incident affected: Client Facing (Landing Pages, Payment Forms, Lead Generation Forms).