Update - Services appear to be running optimally. Resolving this issue, but will continue to monitor for any changes.
Oct 18, 2023 - 06:02 PDT
Oct 18, 2023 - 06:02 PDT
Monitoring - Services have been restored, we will continue to observe performance and stability.
Oct 18, 2023 - 04:31 PDT
Oct 18, 2023 - 04:31 PDT
Update - The impacted database services are currently undergoing automated verification.
Oct 18, 2023 - 04:26 PDT
Oct 18, 2023 - 04:26 PDT
Update - We are bringing some degraded services back online currently. Resolution is expected soon.
Oct 18, 2023 - 03:46 PDT
Oct 18, 2023 - 03:46 PDT
Identified - Currently addressing a serious issue with some underlying database hardware.
Oct 18, 2023 - 03:27 PDT
Oct 18, 2023 - 03:27 PDT
Update - We are continuing to monitor the impacted accounts.
Oct 17, 2023 - 08:12 PDT
Oct 17, 2023 - 08:12 PDT
Update - The majority of issues have been resolved. If you believe that your account is impacted, please contact support@ontraport.com.
This issue will be left in "minor" and "monitoring" states until we are certain that per-account issues have been resolved.
Oct 16, 2023 - 23:30 PDT
This issue will be left in "minor" and "monitoring" states until we are certain that per-account issues have been resolved.
Oct 16, 2023 - 23:30 PDT
Update - The majority of issues have been resolved, but if you believe your account to be impacted by this service issue please contact support@ontraport.com for further investigation.
Efforts will continue until complete resolution.
Oct 16, 2023 - 21:27 PDT
Efforts will continue until complete resolution.
Oct 16, 2023 - 21:27 PDT
Update - Around 23:00 Pacific time, we will be doing some triage that will result in a couple minutes of downtime to address this; while our initial fixes did reduce impact, they were not complete, so some emergency maintenance will be necessary.
Oct 16, 2023 - 19:37 PDT
Oct 16, 2023 - 19:37 PDT
Update - The initial fix reduced incidence of problems, but did not fully resolve the issue. Efforts to address this are continuing.
Oct 16, 2023 - 18:54 PDT
Oct 16, 2023 - 18:54 PDT
Update - We are continuing to monitor for any further issues.
Oct 16, 2023 - 15:25 PDT
Oct 16, 2023 - 15:25 PDT
Monitoring - The fix is being applied and we will be observing if it fully resolves the issue.
Oct 16, 2023 - 12:45 PDT
Oct 16, 2023 - 12:45 PDT
Update - We are working on a fix for this and have a path forward. Updates to follow as timelines for implementation are identified.
Oct 16, 2023 - 10:36 PDT
Oct 16, 2023 - 10:36 PDT
Identified - We are currently investigating an issue that is impacting isolated accounts which result in error messages and slow loading of content. We are aware of the underlying issue and are working to find a fix.
Oct 16, 2023 - 09:30 PDT
Oct 16, 2023 - 09:30 PDT
Backend Services
Operational
API
?
Operational
Email Delivery
?
Operational
Payment Processing
?
Operational
Automation
?
Operational
Client Facing
Operational
Ontraport Login
?
Operational
Landing Pages
?
Operational
Payment Forms
?
Operational
Lead Generation Forms
?
Operational
DNS
?
Operational
Ontraport Application
?
Operational
Hosted Wordpress Sites
?
Operational
Ontraport Website
?
Operational
Isolated
Operational
Isolated Accounts
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.