At approximately 08:58 PST, one of our database servers experienced an unexpected restart event. This resulted in an isolated number of accounts losing some account functionality. The infrastructure team was alerted immediately to the loss and began standard recovery procedures, which resulted in services being restored fully by 09:28 PST.

The nature of the event, while understood, has a yet unknown cause. Issue tickets with the hardware vendor have been opened and we will continue to investigate the root cause. Logs, monitoring, and hardware events do not indicate the source of the restart; as such, this will be continued investigation until we are satisfied that we understand the full sequence of events.