Isolated DB Slowness

Incident Report for Ontraport

Resolved

This issue has been resolved.

Posted Jun 06, 2024 - 09:17 PDT

Update

We are continuing to monitor for any further issues.

Posted Jun 06, 2024 - 09:14 PDT

Monitoring

Fixes applied are having the intended affect. Most accounts impacted by this event are operating as expected. We will be continuing to monitor this situation to ensure that services are running optimally.

Posted Jun 05, 2024 - 21:36 PDT

Update

We are continuing to address the latency issues associated with the affected accounts. Fixes appear to be working, and will continue to be applied.

Posted Jun 05, 2024 - 20:16 PDT

Identified

Some clients may experience in-app slowness. This issue is isolated to a limited number of accounts. We are working on a solution.

Posted Jun 05, 2024 - 09:11 PDT

This incident affected: Isolated (Isolated Accounts).