Service Issue
Incident Report for Ontraport
Resolved
We will continue to monitor our systems and services regarding this, but are considering this issue resolved. A critical network device failed and failing to redundant systems did not fully address the problem. The device has been replaced and services restored and we will attempt to implement additional fail over pathways to prevent future issues.
Posted Sep 05, 2022 - 03:25 PDT
Update
We are continuing to monitor for any further issues.
Posted Sep 05, 2022 - 03:17 PDT
Monitoring
We have implemented a fix and will continue to monitor; services should be restored.
Posted Sep 05, 2022 - 03:12 PDT
Update
We are continuing to work on a fix for this issue.
Posted Sep 05, 2022 - 03:08 PDT
Identified
We have identified the source of the issue and are working on a fix.
Posted Sep 05, 2022 - 01:57 PDT
Update
Services remain impacted, and we continue to investigate.
Posted Sep 05, 2022 - 01:10 PDT
Update
We are continuing to investigate this issue.
Posted Sep 05, 2022 - 00:42 PDT
Update
We are continuing to investigate this issue.
Posted Sep 05, 2022 - 00:41 PDT
Investigating
An issue of unknown severity and origin has occured and is currently being investigated.
Posted Sep 05, 2022 - 00:41 PDT
This incident affected: Backend Services (API, Email Delivery, Payment Processing, Automation), Client Facing (Ontraport Login, Landing Pages, Payment Forms, Lead Generation Forms, DNS, Ontraport Application, Hosted Wordpress Sites, Ontraport Website), and Isolated (Isolated Accounts).