Edge Email Delivery Issue

Incident Report for Ontraport

Resolved

All issues have been resolved.

Posted Jul 19, 2025 - 03:57 PDT

Update

Most services have been restored; we are working to restore the lagging services.

Posted Jul 18, 2025 - 16:43 PDT

Update

We are still awaiting resolution from the datacenter.

Posted Jul 18, 2025 - 14:18 PDT

Monitoring

One of our primary email delivery edge datacenters is experiencing issues. As such, emails will likely experience delays. Currently, no emails are being lost, and are residing in our our egress queue.

Posted Jul 18, 2025 - 11:05 PDT

This incident affected: Backend Services (Email Delivery).