Email Send Delay for Isolated Segments

Incident Report for Ontraport

Resolved

Queues have cleared. After several hours of monitoring, the issue largely appears to be related to typical throttling on some of the older-engagement segments. We will update some of the pathways to try to prevent future occurrences.

Posted Feb 10, 2023 - 14:33 PST

Monitoring

We are seeing delays in sending regarding some email send segments, notably with contacts that have not engaged in 120+ days; the largest delayed segment is 1 year+ with no engagement. The bulk of the delays appear to be caused by ISP throttling. Other sends are not particularly impacted. We will continue to monitor this as the day moves forward.

Posted Feb 10, 2023 - 10:58 PST

This incident affected: Backend Services (Email Delivery).